Wednesday, June 27, 2007

I'll get back to my N.L. All-Star ballot tomorrow, but I had something else I wanted to get off my chest today.

I don't often complain here about the MBTA, the Boston public transit agency. In general, the service I get is OK and there are plenty of blogs out there that go off on the T on a regular basis (check out Universal Hub on any given day for a sampling).

However, something happened today that just struck me as so emblematic of the T's mindset that I thought it was worth noting. I had to go from my office in South Boston to another company location in the Back Bay. This requires a three line trip (Silver to Red to Orange). I made it in about 30 minutes each way, so I can't complain about the speed of the trip.

However, when I was switching from the Red Line to the Orange Line at Downtown Crossing, something odd happened. Standing right in the doorway of the Orange Line train, taking up probably 60% of the space in the opening, was a woman sporting a T Customer Service blazer. People exiting or entering the train (those would be the customers...) had to squeeze by her to get into or get off the car. She showed absolutely no inclination to move out of the doorway, or even to move to the side to make it easier for passengers.

Given the stories I read online on a regular basis this shouldn't surprise me. However, for someone who presumably has been charged to work with the T's customers to be completely oblivious to the fact that she was making people's travel a bit more difficult goes right to the heart of the T's problems. Too many T employees don't care, and can't be bothered to make a customer's ride as pleasant an experience as possible.


At 4:40 PM, Blogger Bismo said...

huh-huh-heh... He said "emblematic" in a sentence!


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